Saturday, August 1, 2009

A Splurge + Price Adjustment!

I mentioned that I splurged on a new jacket/blazer recently. Well, a few days ago I happened upon the same exact jacket... on the clearance portion of the website I ordered it from! I checked out the "help" section of the company's website and found out that I could possibly get a price adjustment if the item was marked down within 14 days of my order.

I was a little unsure, as I had place the order on July 9th but it didn't ship until July 28th, as it was backordered originally. I e-mailed customer service two days ago and this morning received a confirmation that I would receive a $70.10 price adjustment, credited directly onto the card I purchased it with!

I could not be more excited. The jacket started at $120, plus tax and shipping (which was outrageous), came to $146.81. With the price adjustment, I would only be paying $76.71 total! (It was on clearance for $50. Technically, I should probably receive an additional credit since the shipping would be less...) All I did was send an e-mail, ask for a price adjustment and it was granted! A little inquisitiveness and luck can go far sometimes.

Now that's customer service! :)


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